You will receive an email once your booking has been confirmed and this will contain the date and time of the arrival of your cleaner.

Medusa cleaners are fully equipped with their own cleaning equipment and supplies but if you would prefer for them to use your products or equipment they would be more than happy to do so.

It is preferable for our cleaners to have access to a private car parking spot or within close proximity of your property.  If we have to use metered parking we will of course have to add this to your service.

This is a matter of personal choice. You may wish however to provide access by way of a key/lockbox. NB: cleaners are most effective when the property is empy of people and pets.

You can contact the office via phone, txt or email. Our office hours are 9am – 5pm Monday to Friday.

Phone: 1300 989 488
Email: [email protected]

Feedback is very important to Medusa Cleaning.  If you have any reason to discuss the content and or quality of our service please call or email our office with details of your issue and include relevant photos. If there is a justified reason to provide a re-clean we will endeavour to get this done within 1-3 days of your complaint.

Your initial booking will be confirmed by way of an email.  Any changes that you wish to make to your service need to be emailed to us 2 days prior to your clean. This can all be done via our website.

If you are comfortable to provide a key to our cleaners please follow these important suggestions: Strictly no phone numbers, addresses or full names are to be on the keys at any time, so they cannot be traced back to the property. Alternatively, you can get a key safe from any general hardware store for your property and provide us with the code. This is starting to be a very common practice with our customers.

We always endeavour to match you with a cleaner who will continue your service ongoing, however there are occasions such as public holidays, illnesses, emergencies and travel/holidays that may impact on your usual cleaner being sent to your property. We always try our very best to give you plenty of notice of any changes made to your service, but unfortunately, there are matters out of our control that may impact your service on the day booked. We cannot guarantee a regular cleaner for four weekly bookings (unless arranged directly with staff) due to scheduling issues.

We only complete interior window cleaning.

We will vacuum/mop under heavy furniture (like beds and couches) however we will not move heavy furniture. This is due to the high risk of scratching floors and possible injury to our cleaners. We are happy if customers would like to move furniture for us, but we will not instruct the cleaning teams to do so themselves.

In all cases we endeavour to do the steam cleaning last, after the property has been cleared. It’s much easier, quicker and the results are of course far better.

Your service can be cancelled at any time,  either online or over the phone. We do not have lock-in contracts. NB: cancellations must be made 1 business day before the service is to take place.

Medusa cleaners must submit all checks before we allow them to commence any work. Most cleaners also have working with children checks. Our cleaners will undertake a phone interview with senior Medusa staff, followed by a formal face to face interview.

We work on Saturdays. There will be limited office support and you may leave a message via the text chat on our website which is regularly monitored.

Please refer to our website for the pricing of our broad range of services.

We require a credit/debit card to secure your booking.

If you require a tax invoice we can issue one after your payment has been finalised. Click the “Please send me a Tax invoice” tag at the bottom of the booking form.